Refund policy

At VASTRA ATTIRE, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you can request a return or replacement according to the terms below.

1. Return Window

You may request a return or replacement within 7 days of delivery.

To be eligible:

The product must be unused and unworn.

The original tags and packaging must be intact.

The product must not have been washed, altered, stained, or damaged by the customer.

You must provide your order details and, where required, photographs/videos showing the issue.

2. Eligible Reasons for Return

Returns or replacements may be accepted for:

Wrong product received.

Wrong size received due to our packing error.

Product received damaged or defective.

Significant manufacturing or printing defect.

3. Non-Returnable Products

Products may not be eligible for return if they:

Have been worn, washed, ironed, altered, or damaged.

Are returned without original tags or packaging.

Have stains, perfume/deodorant marks, or other signs of use.

Are returned after the applicable return period.

Have been damaged due to improper care or use.

4. How to Request a Return

Contact VASTRA ATTIRE Customer Support with:

Order number

Customer name and mobile number

Reason for return

Clear photographs/videos of the product and issue

Our team will review the request and confirm whether the return is approved.

5. Return Shipping

For products that are damaged, defective, or incorrectly supplied by VASTRA ATTIRE, we will arrange or reimburse the applicable return shipping according to the approved return process.

For other approved returns, return shipping charges may be deducted from the refund or may be payable by the customer.

6. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

For approved refunds, the applicable amount will be processed to the original payment method or through another suitable method, depending on the payment method used for the order.

Shipping charges, COD charges, or other non-refundable charges, if applicable, may not be refunded.

 been resolved.

6.Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible and the applicable return process will apply.

7.  Important Note

Refunds and returns are subject to product eligibility and inspection. VASTRA ATTIRE reserves the right to reject a return request if the product does not meet the conditions stated in this policy.

For any return or refund assistance, please contact VASTRA ATTIRE Customer Support through the contact details provided on our website.